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In his post, David McCoy, discusses on how processes are managed in a typical enterprise with an example. The comments that follow (inclduing mine) deal with the current way enterprises work on their processes. It is very true that the processes in an organization are best known to the people who actually perform the work. Any process discovery tool can only “discover” to a point based on the data, after that it is heavily human oriented.

The strength of the tool for process dsicovery and documentation heavily relies on how it can bring the people working on the process come together and share their “experience”.